USB Device not Recognized

Issue/Question

Signature pads in our clinic are having trouble with connections to the computers

Adobe Acrobat 2017 won't access the scanner.

Environment

• Windows 110 & 11
• USB device

Cause

Incorrect power settings

Incorrect or broken drivers

Resolution

1. Press   Key
2. Type Edit Power
3. Press Enter
4. Click Change advanced power settings
5. Click USB settings
6. Click USB selective suspend setting
7. Click Setting:
8. Click 
9. Select Disabled
10. Click OK
11. Locate current drivers through Windows Update or the hardware vendor's website
12. If the device is still not being recognized, unplug it and plug it back in and power it off and on so it can be detected again