Overview
The ITS Service Desk provides support for purchasing, installation, configuration and troubleshooting of supported hardware and software. To ensure consistency of support, ITS will not provide support for hardware that is not on the standard support list; limited consultation may be available.
ITS provides the following support:
- Installing or reinstalling the application
- Troubleshooting and attempting to resolve application malfunctions
- Providing basic guidance on functionality and features
- Virus scanning and removal
Click the Request Service button on this page to submit a software related question
Click Report Incident to report an issue, that something is broken or not working right
Benefits
ITS maintains a standard for PC's with the following software:
Desktop Computers:
- Windows 10 Enterprise 64 bit
- Acrobat Reader
- CD or DVD Burning Software
- Flash
- Java
- Internet Explorer
- Microsoft Edge
- Media Player
- Mozilla Firefox
- Google Chrome
- Office 365
Laptop
- Windows 10 Enterprise 64 bit with Bitlocker enabled
ITS Will Not Provide Support For:
- Beta software applications
- Software not on the Standard Support list; although limited support and consultation may be available
- Software installed on personally owned systems; however, consultation services are provided when possible
- Linux/Unix
- Customized Access databases or in-house developed applications. *Any application development must be approved by the USD Programming Committee
Target Completion Date
Incidents (broken or not working right) within 3 business days
Service Requests (technology-related question) within 10-15 business days
Available To
Faculty, Staff, and Students
Cost
This service is available at no cost
Policies