Software Support

Overview

The ITS Service Desk provides support for purchasing, installation, configuration and troubleshooting of supported hardware and software. To ensure consistency of support, ITS will not provide support for hardware that is not on the standard support list; limited consultation may be available.

ITS provides the following support:

  • Installing or reinstalling the application
  • Troubleshooting and attempting to resolve application malfunctions
  • Providing basic guidance on functionality and features
  • Virus scanning and removal

Click the blue Request Service button on this page to submit a software related question
Click Report Incident to report an issue, that something is broken or not working right

Benefits

ITS maintains a standard for PC's with the following software: 

Desktop Computers:

  • Windows 10 Enterprise 64 bit
  • Acrobat Reader
  • CD or DVD Burning Software
  • Flash
  • Java
  • Internet Explorer
  • Microsoft Edge
  • Media Player
  • Mozilla Firefox
  • Google Chrome
  • Office 365

Laptop

  • Windows 10 Enterprise 64 bit with Bitlocker enabled

ITS Will Not Provide Support For:

  • Beta software applications
  • Software not on the Standard Support list; although limited support and consultation may be available
  • Software installed on personally owned systems; however, consultation services are provided when possible
  • Linux/Unix
  • Customized Access databases or in-house developed applications.  *Any application development must be approved by the USD Programming Committee
Target Completion Date

Incidents (broken or not working right) within 3 business days
Service Requests (technology-related question) within 10-15 business days

Available To

Faculty, Staff, and Students

Cost

This service is available at no cost

Policies

 

 
Request Service

Details

Service ID: 31
Created
Thu 7/27/17 2:18 PM
Modified
Mon 11/14/22 4:53 PM