Unable to connect to Smart Devices Network

Summary

error: Can't validate identity provider return message: Status code is not success

Body

Issue/Question

error: Can't validate identity provider return message: Status code is not success

Environment

  • Wifi
  • Smart Devices Network
  • Cisco Prime
  • Packetfence

Resolution

  1. Work around
    • Once the error pops up Click Register Device
    • Enter your credentials
    • You should be able to see your device, Click Register Device to register
  2.  If you are still having issues, Please contact the Service Desk with the following information: 
    1. MAC Address, Finding MAC Address for Smart Devices Registration
    2. Device you are trying to connect
    3. Full error message

ITS STAFF ONLY

  1. Follow Troubleshooting Connecting Devices to The Smart Devices Network

Details

Details

Article ID: 8926
Created
Wed 2/28/24 12:23 PM
Modified
Tue 1/14/25 9:53 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (4)

Connecting a Smart Device to the Wireless Network
How to connect a smart device to USD's wireless network
Finding MAC Address for Smart Devices Registration
MAC Address Instructions for Smart Devices Network
Obtaining MAC Address on a Device
How to obtain a Mac Address for a device
Registering Gaming Systems, TVs, and other Smart Devices to Wired Internet
Gaming and DVR systems are allowed in the residence hall. USD's wireless network does not support gaming. you will need to use an Ethernet cable to connect.