Clearing Voicemails for Cisco VoIP Phones

Issue/Question

My voicemail is full

I don't know how to delete my voice mails

Voicemail is still full after I empty my mailbox

Getting email notification: Voicemail mailbox quota warning Your voice mailbox has exceeded the quota warning threshold specified by your administrator

How do I clear my phone messages?

Environment

• Cisco Voice over Internet Protocol (VoIP) phones
• Microsoft Outlook
• Voicemail

Cause

Voicemail box is full 

Resolution

Delete voice messages using one of the below methods:

Deleting Messages via Browser

1. Open Internet browser
2. Copy and paste link into browser https://voicemail.usd.edu/inbox
   Note:  You must be on campus, or connected to the VPN to access this resource
3. Log in using your USD credential
4. Click Sign in
5. On the Inbox tab, Right Click on the voicemail you wanted to delete
6. Select Delete
7. After Deleting all voicemail, go to Deleted tab
   Note: Cisco automatically moves all deleted files to the deleted tab and still counts to your mailbox size
8. Click Empty deleted items

Delete Messages via Outlook

1. Delete all voicemail messages that were received via email
2. Empty the deleted items folder

Delete Messages via Phone

1. Press the Voicemail button on the phone
2. Enter your voicemail PIN
3. Follow the prompts to review and delete messages

Note: If using an alternate or non-VoIP phone, please see the article Checking VoIP Voicemail From An Alternate Phone