Cannot Log Into Self-Service Registration

Summary

How to log into Self-Service

Body

Issue/Question

I am unable to log in to Self-Service

I cannot log-in to the Registration Self Service portal to register for classes

Error: System is configured for external authentication and identity assertion is null

Error: com.ellucian.sso.exception.ApplicationException: UDC Id not available

 

Environment

  • Banner Self-Service

Cause

Configuration Issue

Resolution

Details

Details

Article ID: 2659
Created
Thu 4/4/19 8:36 AM
Modified
Fri 10/21/22 9:33 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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Attempting to register online and getting "null is not authorized to view record" error
Registering for Classes
Self Service registration is web-based and mobile friendly, allowing students to search/register for classes anytime & anywhere on their device of choice. (Registration permitted after their time ticket date and advisor hold has been removed) .