Getting Error When Using Transact

Issue/Question

I am getting an error message in Transact

Error: An error has occurred verifying System Customer Information. Returning to the main menu.

Environment

• Transact

Resolution

1.  Close all transact screens
2. Re-open transact and try logging in again
3. Test the same steps again
4. Please contact the Service Desk with the following information: 
   1. Error message received
   2. NI tag number on computer used to access Transact
   3. Provide steps you were trying to complete when error was received