Issue/Question
Why are my account balance(s) not displaying?
How do I check my account balance?
Why is my balance different on my device?
Why do I have a negative balance on my Coyote Card account?
Environment
- Coyote Card Mobile
- iPhone
- Apple Watch
- Android device
Resolution
- Check Coyote Card Online
Account Balances Not Displaying
- For Account balances are currently only displayed on Apple devices
Note: You can also log into Coyote Card Online
- If your account balances are $0, they will not display until funds are added
Account Balances Not Matching
- Confirm device is not in airplane mode
- Confirm device is not experiencing service interruption
- Sync data between eAccounts and device
Negative Balance
- A negative balance can occur if you make a transaction when a retail device is offline
- A negative balance can occur if there are not funds in your account to cover the transaction
If you need additional assistance, please contact the Coyote Card Office