Requesting Install or Update of Respondus LockDown Browser OEM Lab Edition

Issue/Question

Tests are not working in our lab

Answers are blank during our testing in a lab

Lockdown Browser OEM Lab Edition is not installed in our lab

Environment

• WebAssign Testing Environment
• Pearson Testing Environment
• Aleks Testing Environment
• USD Testing Center

Cause

Respondus Lab OEM Lockdown Browser is required to take tests outside of D2L in another testing environment

Lab OEM test erases all answers during a test and needs to be updated

Resolution

Please contact the Service Desk with the following information:

1. Computer Lab on which Respondus Lockdown LAB OEM needs to be installed
2. Verify testing environment (publisher) that is being requested

Note: At this time, it is the same Lockdown Browser LAB OEM for all three (Aleks, Webassign, Pearson), but it is different than the D2L "regular" Respondus Lockdown Browser

Note: Lab computers must have the Lab version installed so that non-Admins can run the program.