Checking if a User has been Exported for ImageNow

Issue/Question

Do the records show a transcript being exported for a prospective student? It shows it has been received in GradCAS but I am not finding in ImageNow.

Documents have been loaded twice for a student, was there glitch that caused this?

Environment

• ImageNow
• GradCAS

Cause

Resolution

1.  Please contact the Service Desk with the following information: 
   1. Student name 
   2. Document type
   3. Approximate date