Checking if a User has been Exported for ImageNow

Issue/Question

Do the records show a transcript being exported for a prospective student? It shows it has been received in GradCAS but I am not finding in ImageNow.

Documents have been loaded twice for a student, was there glitch that caused this?

Environment

  • ImageNow
  • GradCAS

Cause

 

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Student name 
    2. Document type
    3. Approximate date

Details

Article ID: 5504
Created
Fri 9/4/20 4:43 PM
Modified
Tue 10/20/20 12:07 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated