Using Webex for Telehealth

Issue/Question

Can Webex be used for Telehealth?

Our clinic needs to meet with patients virtually, what can we use?

Environment

• Cisco Webex

Cause

Need a USD supported and HIPAA compliant tool for holding virtual appointments with patients

Resolution

Cisco Webex is a HIPAA compliant solution for meeting with remote patients

1. Set your administrative staff to be able to schedule Webex appointments on your behalf https://help.webex.com/en-us/nub7z8c/Allow-Another-Host-to-Schedule-Meetings-or-Training-Sessions-on-Your-Behalf
2. Schedule patient appointment in your clinician scheduling system
3. Send patient appointment email and Webex tips https://www.webex.com/content/dam/webex/eopi/assets/healthcare/AdministrativePreparePatientsForTelehealtht.pdf
4. Schedule appointment in Webex adding the patient as an Attendee
5. Copy Webex details to clinician's calendar so they also have the Webex appointment information
6. Join the meeting at the set time

See https://www.webex.com/webexremotehealth.html for tips on using Webex for telehealth purposes

If you do not have access to usd.webex.com with your USD credentials Your supervisor will need to contact the Service Desk to request access