Getting Wrong Name on Voicemail

Tags voicemail

Issue/Question

Getting a wrong voicemail name on my extension

Different person name appears when someone calls my extension

Environment

  • Voice over Internet Protocol (VoIP) phone

Cause

Voicemail phone number not assigned correctly

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. Department
    3. Extension

ITS STAFF ONLY

  1. Follow Troubleshooting Assigned Voicemail

Details

Article ID: 3927
Created
Mon 9/9/19 2:35 PM
Modified
Wed 8/3/22 8:23 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated