Financial Aid Self Service Authentication Error

Issue/Question

Unable to log into Self Service

Authentication error

Failed to execute target procedure PL/SQL: unhandled user-defined exception

Web access has been disabled. Please contact the Computing and Information Services Office for information about your account.

Environment

  • Banner Student 
  • Financial Aid
    Self-Service
  • SDePay

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. ID number of the student experiencing the error 

Details

Article ID: 3188
Created
Wed 6/5/19 12:26 PM
Modified
Thu 6/23/22 2:45 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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