Financial Aid Self Service Authentication Error

Issue/Question

Unable to log into Self Service

Authentication error

Failed to execute target procedure PL/SQL: unhandled user-defined exception

Web access has been disabled. Please contact the Computing and Information Services Office for information about your account.

Environment

• Banner Student 
• Financial Aid
  Self-Service
• SDePay

Resolution

1.  Please contact the Service Desk with the following information: 
   1. ID number of the student experiencing the error