Accessing or Requesting Access to Video in Panopto

Issue/Question

Requesting Access to view video in Panopto

I received an E-mail with the following message: [Panopto] Request: username 

Cannot view files in Panopto

Permission required to access video

Currently Listed as Viewer but needs Faculty Access 

Environment

• Panopto

Cause

Cannot locate or view Panopto recording

Resolution

1. Go to Panopto
2. Select Correct Login Option (Either USD Login or D2L -- do not choose Panopto)
   Note: Select D2L if this is for a class that is in D2L
   Note: Select USD Login if this is for Med School or something outside of D2L
   Note: Med school recordings are not listed if using Panopto or D2L login
3. Click Sign in
4. Sign in with your USD email address
5. If files cannot be viewed after logging in using USD Login, please contact the Service Desk with the following information: 
   1. Full name
   2. Location
   3. Folder or class you need to access