Unable to Establish Secure Connection When Trying to Access website - Mac OS

Issue/Question

Unable to access usd.edu or other secure websites

Environment

• Mac OS X 10.6 or later
• Safari
• Firefox
• Google Chrome
• How to open formerly secure site
• Cannot access vendor secure site

Cause

Most browsers do not support the older Mac OS X version and our out of date

Site provided by vendor maybe down

Resolution

1. Verify what version of the Mac OS is on the computer
   Note: may need to update the Mac OS to a newer version that supports the latest internet browsers
2. Verify version of the browser and check for updates
3. Try a different web browser
4. Contact Vendor and verify if the site provided is working or down