Unable to Log Into RIS FTP with FileZilla/SSH/WinSCP

Issue/Question

I have forgotten my FTP password.

I cannot log into FTP and I am receiving the following error

Error: You entered an invalid login name or password 

I try connecting with FileZilla, it says connected, then shows the error below and is disconnected

Error: Connection closed by server with exitcode 255

Error: Connection has been unexpectedly closed. Server sent command exit status 255

Environment

• Secure File Transfer Protocol (SFTP)
  • Any SFTP client, i.e., FileZilla, SSH Secure Shell, WinSCP, etc

Resolution

1. Contact the Service Desk with the following information:
   1. Error message or attachment
   2. FTP Username