Unable to Log Into RIS FTP with FileZilla/SSH/WinSCP

Issue/Question

I have forgotten my FTP password.

I cannot log into FTP and I am receiving the following error

Error: You entered an invalid login name or password 

I try connecting with FileZilla, it says connected, then shows the error below and is disconnected

Error: Connection closed by server with exitcode 255

Error: Connection has been unexpectedly closed. Server sent command exit status 255

 

Environment

  • Secure File Transfer Protocol (SFTP)
    • Any SFTP client, i.e., FileZilla, SSH Secure Shell, WinSCP, etc

Resolution

  1. Contact the Service Desk with the following information:
    1. Error message or attachment
    2. FTP Username

ITS STAFF ONLY

Service Desk

  1. Reset FTP Password

Details

Article ID: 1657
Created
Tue 12/18/18 12:02 PM
Modified
Thu 4/15/21 5:04 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated