Restarting Azure Active Directory Federation Services

Active-Directory Azure ADFS

Issue/Question

Azure Active Directory Federation Services (ADFS) needs to be restarted

SNAP signing process is down

Environment

Active Directory
ADFS
Azure
SNAP

Cause

Primarily any login issues on services that use Azure ADFS for authentication; SNAP logins are one of the more common causes.

Resolution

ITS STAFF ONLY

Open Remote Desktop Manager or Remote Desktop Connection
Establish a remote session in the Server VLAN
Note: Azure ADFS servers may only be accessed from within the Server VLAN
Open another Remote Desktop Connection
1. Connect to usd-azadfs01 as a Domain Administrator
2. Run Services
3. Right-click Active Directory Federation Services
4. Click Restart
Restart ADFS on usd-azadfs02
1. Choose one of the following
  1. Establish remote session to usd-azadfs02, repeat step 3A-D or
  2. In existing usd-azadfs01 connection
    1. Right-click on Services (Local)
    2. Select Connect to another computer...
    3. Type usd-azadfs02 in Another computer:
    4. Click OK, and repeat step 3C-D
Verify logins affected are now working correctly

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Details

Article ID: 1004

Created

Wed 10/24/18 9:54 AM

Modified

Tue 3/26/19 7:26 AM

KCS Article Status

WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

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