SNAP Page Reloads When Logging In

Issue/Question

When I enter my login info, the screen blinks, but remains on the login page

The login page does not say anything is wrong, it just deletes what I have typed into the username and password spaces and returns to just saying Sign in

Environment

  • SNAP
  • Azure Active Directory Federation Services (ADFS) 
  • Banner
  • Alma

Cause

ADFS needs to be restarted

Resolution

  1. Please contact the Service Desk to report the issue

Details

Article ID: 1002
Created
Wed 10/24/18 9:28 AM
Modified
Tue 9/24/19 12:22 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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