Duo Error Something Unexpected Happened

Issue/Question

I get an error on my phone

Error: Account Error Something unexpected happened. Please contact your helpdesk. NSURLErrorDomain -999 NSURLErrorDomain

Error: Account Error Something unexpected happened. Please contact your helpdesk. NSURLErrorDomain -1200 NSURLErrorDomain

Environment

  • Duo Mobile

Cause

Error message indicates that the device cannot establish a connection to Duo's cloud service

Resolution

  1. If your device is on Wi-Fi, disconnect and see if the issue continues while on your cellular connection (if available)
  2. If using your cellular connection try Wi-Fi instead, if available
  3. If the issue is not resolved, restart your device
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