Disputing Coyote Card Deposit

Summary

How to handle Coyote Cash credit card dispute

Body

Issue/Question

We received two transaction disputes for coyote cash purchases done by credit card

Environment

  • Coyote Cash
  • Coyote Card
  • Credit Card Dispute submitted
  • Credit Card Dispute
  • Credit Card Chargeback 

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Reason for the dispute
    2. As much details as possible on the details of the credit card transactions
      • Date & time of original Transaction
      • Name of Card holder
      • Last four digits of the card used 

ITS STAFF ONLY

  1. Follow Working Coyote Card Deposit Dispute
  2. Follow Deposit Missing

Details

Details

Article ID: 7453
Created
Mon 10/24/22 10:08 AM
Modified
Tue 5/7/24 12:23 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (3)

Coyote Cash - Depositing Money to Coyote Card
How to add Coyote Cash or add-on flex to coyote card.
Coyote Cash - Guest Deposit on Coyote Card
Steps for others to make a guest deposit to someone else's account . Coyote Cash or Add-on Flex
Missing Coyote Card Deposit
What to do if you need to report a missing Coyote Card Deposit