Phish Alert Button Missing for Shared Mailbox

Summary

How-to guide for using the phish alert button from a shared mailbox

Body

Issue/Question

I was going to push the phishing button but noticed that there was no option

Environment

  • Office 365
  • Shared Mailbox

Cause

Shared mailboxes do not have the Phish Alert Button (PAB)

Resolution

  1. Drag the malicious message to your personal Inbox
  2. Submit the copy using the PAB from your Inbox
  3. Delete the malicious message from your shared mailbox

or

  1. View the shared account through the Outlook Online
  2. Click the message
  3. Click the three dots
  4. Click Phish Alert V2

Details

Details

Article ID: 4192
Created
Fri 10/25/19 9:12 AM
Modified
Tue 9/10/24 5:38 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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Information on how to report a suspicious email, How to Use the Phish Alert Button.