Body
Issue/Question
Requesting to purchase new hardware
Requesting information on potential hardware purchases
School of Ed Needs to know if Articulate software would be Allowed and Supported
I am interested in using a new tool and I wanted to vet this with IT for security purposes
Is there any dictation software available
I am interested in signing up for the Zoom Info Community Edition, it would require for me to download an email plugin. Is this allowed?
The Dean wants to purchase a copy of Dragon Legal 16
I need help with the design and purchase of a new computer.
Environment
Resolution
- Review Purchasing In-stock Hardware from ITS
Hardware Request
NOTE: ITS doesn't support wireless printers. Printers need to be connected via USB or Ethernet.
- Click the Hardware Request button on this page and provide the following information for your purchasing inquiry:
- Who the hardware is for - Including Department
- What hardware you are requesting
- Location the hardware will be used
Software Requests
- Click the Software Request button on this page to create a ticket include the following information
- Details about commitment for support
- Description of what software is for
- Whether this is a new purchase or a renewal
- Scope of the software usage – will departments be using it or only a few people
- A copy of the Support Service Level Agreement (SLA), if available
- If Support SLA is not available provide answers to the following types of questions:
- How is the company contacted for support (what phone number, email address, etc.)?
- What are their support hours?
- How do we check on support request status or expected resolution time?
- How quickly do they respond to support requests?