Banner Does Not Link to ImageNow

Summary

Linking between Banner and ImageNow does not work

Body

Issue/Question

Cannot link Banner to Image Now.  Tried different application plans. Tried printing to link on two separate days and tried different documents and different students. I get the same error message and values com in as Value set by script

Error Details: Script Error detected at line 115, position 2; Description type mismatch 'AppGetTree'

Missing info when linking with Banner and ImageNow
 

Environment

  • ImageNow
  • Perceptive Content

Cause

ImageNow has not been upgraded

Chrome updated

Resolution

  1. Perform a Windows Search for Software Center
  2. Click Software Center 
  3. Click ImageNow Update 
  4. Click Install 

If you are still having problems

  1. Right click your desktop
  2. Click New
  3. Click Shortcut
  4. Paste "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-features=AccessibilityRestrictiveIA2AXModes --force-renderer-accessibility into Type the location of the item
  5. Click Next
  6. Click Finish
  7. Close Chrome
  8. Open Chrome from new shortcut
  9. Try linking again

Details

Details

Article ID: 2434
Created
Fri 3/8/19 5:07 PM
Modified
Wed 11/13/24 9:32 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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How to workflow for linking ImageNow documents to Banner