Finding My USD Username - Rapid Identity

Issue/Question

What's my username

Can't login to portal

Environment

• USD Account
• email 
• myUSD portal
• RapidIdentity

Cause

Forgot username

Resolution

1. Navigate to RapidIdentity
2. Below Username click Forgot Username?
3. Enter the email address or phone number you would like to use to receive your username
   Note: This must be an email address or sms phone number we have on record
4. Click Send button
5. An email/SMS message will be sent if any username is associated with the supplied information
6. Click Go button to return to the login screen.

Still unable to find your username, please contact the Service Desk