Banner PROD General Menu Not Working

Summary

Troubleshooting information for Banner General Menu not working

Body

Issue/Question

I can not get the Banner PROD INB General Menu to work anymore.

Environment

  • Banner
  • Internet Explorer (Internet Explorer is no longer supported, use another browser)

Cause

Banner update

Resolution

  1. Clear Browser Cache and Cookies 
  2. Remove Favorites from Banner Menu using another browser
    1. Click  at left
    2. Click the next to the favorite to remove
  3. Retry Banner in another browser (Internet Explorer is no longer supported)

Details

Details

Article ID: 1549
Created
Thu 12/6/18 4:32 PM
Modified
Tue 11/9/21 9:15 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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