Cannot Send Faxes

Summary

How to fix sending faxes

Body

Issue/Question

When faxing something to another number, the recipient gets an undeliverable message

Error: Please confirm the cable or network connection for line 1

Error: Please be sure line 1 is connected

Environment

  • Sharp MFC

Cause

Network communication error

Resolution

  1. Restart the device
  2. Test sending Faxing on Multifunction Copier
  3. Verify phone cord is connected to a port

Note: We do not support Brother fax machine. We have the Manual for the device if it is needed.

Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Follow Troubleshooting Fax Machine

Details

Details

Article ID: 1520
Created
Tue 12/4/18 5:39 PM
Modified
Wed 7/9/25 11:38 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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