Cannot Send Faxes

Issue/Question

When faxing something to another number, the recipient gets an undeliverable message

Error: Please confirm the cable or network connection for line 1

Error: Please be sure line 1 is connected

Environment

• Toshiba MFC
• Brother Fax Machine

Cause

Network communication error

Resolution

1. Restart the device
2. Test sending fax by adding prefix number +91 "fax number"
3. Verify phone cord is connected to a phone port
4. Try a different phone cord if copier shows Line 1 error
5. Submit Facilities Management Work Order Requests

Note: We do not support Brother fax machine. We have the Manual for the device if it is needed.