Access Voicemail for Phones Migrated to Webex Calling

A user needs to access voice mail options for a phone that has been migrated to Webex calling

1. From a USD phone dial 605658
   Note: To access voicemail for Yankton dial 605689
2. You will be asked for Passcode (PIN) - enter * and the ten digit phone number you need to access the voice mail for
   Note: Some department voicemail boxes can only be accessed by entering the four digit phone number
3. You will be prompted for PIN - if you have not set up a PIN for the line enter 172839
4. If this is the first time accessing, after you enter 172839 you will be prompted to create a new PIN - create a PIN following the standards below:
   1. Use 6–30 digits (needs minimum of 6)
   2. Use a variety of digits and avoid patterns
   3. The PIN cannot have the following:
      • Repeat digit patterns (e.g. 121212 or 13571357)
      • Any of your last 10 voicemail PINs
      • Your current PIN in reverse order
      • Your phone number or extension
      • The same digit more than 3 times in a row (e.g. 222211)
      • More than 3 consecutive ascending or descending digits (e.g. 1234 or 9876)
      • Your phone number or extension in reverse order
5. If accessing the first time, after you have created a new PIN, when it asks to record your name, enter what you would like the voice mail greeting to say
6. When finished press #
7. The voice mailbox menu items will be listed

1. Follow Setup Voicemail Default Pin

• Webex
• Voicemail
• Cisco 8851 Phone

Please contact the Service Desk if you need further assistance