Wireless Headset Not Working Properly

Issue/Question

Wireless headset drops its connecting during a call on a Voice over Internet Protocol (VoIP) phone

Headset from my phone is no longer working

There is a bad echo on our headsets people cannot talk or hear me

Wireless headset disconnects from computer when receiving or ending calls

Environment

• VoIP
• Plantronics
• Jabra
• Cisco Jabber

Cause

Volume not set correctly

Bluetooth pairing is malfunctioning

Jabber Phone Services is Interfering with Sound Devices

Resolution

1. Adjust the volume setting on the headset and VOIP phone
2. Follow Changing Audio Output to Speakers to switch to the correct audio output devices
3. Power-cycle the phone by unplugging it and plugging it back in
4. Follow Jabra Headset Losing Phone Connection when Paired to Computer
5. Disable Cisco Jabber Phone Services
   Note: If you use softphone integration, this may be affected
   1. Open Jabber
   2. Click  in the bottom left panel
   3. Select Disable Phone Services under Device for calls
6. If you hear an echo or feedback with your headset, it may be caused by your Microphone Volume being set slightly louder than it needs to be
   Note: You will always hear a little of your voice come through your headset speaker, which is called side tone.  If you have too much side tone causing echo, turn down your Microphone Volume on the base of your headset enough so your caller still hears you comfortably, but enough so the side tone is not distracting to you.
7. For Plantronics brand headsets, change the configuration switch to a different setting

Please Contact the Service Desk if you need further assistance