Need Access to Fleet Commander

Summary

User reporting issues access Fleet Commander for the first time

Body

Issue/Question

I am a new employee and am unable to set up my account for FleetCommander

Error: Sorry, but We're having trouble signing you in. User account 'xxx.xxxxxx@usd.edu' from identity provider does not exist in tenant 'State of South Dakota' and cannot access the application (Fleet and Travel - Motor Pool) in that tenant

Environment

  • FleetCommander

Cause

Email address has not been provided to BIT for access

Resolution

  1. Sign up for Fleet Commander
  2. Requesting a Fleet Vehicle
    • Address 1005 north Crawford Road, Vermillion, SD
    • Questions can be emailed to fleet@usd.edu or call 605-677-5350
  3.  If you are still having issues, please contact the Service Desk with the following information: 
    1. Email address
    2. Screenshot of error message

ITS STAFF ONLY

  1. Follow Resolving Fleet Commander Access Error

Details

Details

Article ID: 9548
Created
Tue 2/18/25 9:17 AM
Modified
Mon 3/17/25 11:22 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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