Trouble Accessing Coyote Connections

Summary

How to resolve issues with Coyote Connections

Body

Issue/Question

When I try to add notes in a visit, it redirects me to log in again

Error: HTTP Status 500 org.jasig.cas.client.validation.TicketValidationException

An error occurred. Contact your administration for more information

We apologize, but the application is having some technical issues and is unable to complete your request.

Error Processing SAML2 Login Response

Environment

  • Coyote Connections

Resolution

  1. Clear Cache & Cookies
  2. Try a different Internet browser

Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Verify permissions in Banner are set correctly for Coyote Connections account
  2. Follow Fixing the TicketValidationException error in CAS
  3. Follow Working with EAB Support

Details

Details

Article ID: 90
Created
Wed 6/13/18 3:49 PM
Modified
Fri 9/8/23 9:09 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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