Receiving an Internal Service Error When Printing to UPrint

Summary

Adding USD Coyote Cash Stored Value to Transact Account

Body

Issue/Question

I installed UPrint but when I tap my card I receive the following error:

An internal service error occurred. Transaction failed. Cardholder is not assigned the privilege that he/she attempted to use.

Environment

  • UPrint
  • Coyote Card

Cause

Missing a stored value in Transact

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name of person with issue
    2. ID number

ITS STAFF ONLY

  1. Follow Article Resolving Internal Service Error When Printing to UPrint

Details

Details

Article ID: 8706
Created
Fri 9/29/23 8:59 AM
Modified
Mon 9/23/24 3:08 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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