Jabra Headset Losing Phone Connection when Paired to Computer

Summary

How to adjust Jabra Link 380 settings to allow a stable headset connection to both the VoIP phone and user computer.

Body

Issue/Question

Jabra headset won't connect to multiple devices at same time.

My headset keeps disconnecting from my phone.

Environment

  • Jabra Headset

Cause

PC has exclusive control over Jabra Link 380 Bluetooth dongle

Resolution

  1. Open Control Panel
  2. Click Sound
  3. Click Playback
  4. Right-click Jabra Link 380 device
  5. Click Properties
  6. Click Advanced
  7. Uncheck Allow applications to take exclusive control of this device
  8. Click OK
  9. Click OK
  10. Re-pair headset

Details

Details

Article ID: 8693
Created
Mon 9/25/23 1:21 PM
Modified
Wed 12/27/23 8:10 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (1)

Pairing a Bluetooth Device with a Cisco 8851 Voice over Internet Protocol (VoIP) Phone
Pairing a Bluetooth Device with a Cisco 8851 Voice over Internet Protocol (VoIP) Phone