Gaming Device Wired Network Issue

Summary

How to report error messages when on the gaming network.

Body

Issue/Question

Error: A DNS SERVER CANNOT BE USED

Error: Time out

Error: IP address cannot be found

Error: Unable to obtain IP Address 

Error: 501: Implementation failed

Environment

  • Wired Network 
  • Playstation 4

Resolution

  1. Try a different ethernet cable
  2. Restart your device 
  3. Try another port in the room
  4. Please contact the Service Desk with the following details
    1. Building
    2. Room number
    3. device type 
    4. Wired Media Access Control (MAC) Address of the device
      Follow Obtaining MAC Address on a Device
    5. error message

Details

Details

Article ID: 835
Created
Thu 10/11/18 9:55 AM
Modified
Wed 1/17/24 4:35 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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