Room's Ethernet Port Not Working

Summary

How to get an existing network port activated.

Body

Issue/Question

I need a network ethernet port opened

We need to get a port activated for an IP phone

New network ports were installed but are not working

Please verify that these data outlets work in these rooms

Network drops installed but are not working 

 

Environment

  • Network
  • Ethernet
  • Internet

Cause

Network port is not activated

Network port is not a powered port

Resolution

  1. Please click the Report an Incident button on this page to contact the Service Desk
  2. Provide the following information:
    1. Which building and room
    2. The label on the port
    3. Media Access Control (MAC) Address of the wired network adapter
      1. Follow Obtaining MAC Address on a Device

ITS STAFF ONLY

  1. Please follow the Article Checking and Enabling Network Ethernet Ports
 

Details

Details

Article ID: 815
Created
Tue 10/9/18 4:16 PM
Modified
Mon 1/8/24 11:48 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (1)

Requesting Additional Network Ports Be Installed in a Room
Requesting additional network jacks be installed

Related Services / Offerings

Related Services / Offerings (1)

Report an Incident
Submit a ticket to ITS to get something technology-related fixed that is not working right.