Making Changes to Phone Menu Options

Summary

Adding, removing, changing phone menu options

Body

Issue/Question

How can I change the options in the phone menu system?

I need to change the greeting for a main line or auto attendant

Environment

  • Voice over Internet Protocol (VoIP) 
  • Auto attendant

Cause

 

Resolution

  1. If the greeting needs to be changed and you are a greeting administrator, see this article
  2. For all other changes please contact the Service Desk

ITS STAFF ONLY

  1. Please see article Changing Auto-Attendant Phone Menu Options With Audiotext Manager
 

Details

Details

Article ID: 802
Created
Mon 10/8/18 3:39 PM
Modified
Tue 9/24/19 1:47 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (1)

How a greeting administrator can change the greeting on a main line autoattendant or voicemail