ImageNow Will Not Work on My Mac

Summary

Imagenow will not work on a Mac computer.

Body

Issue/Question

I received an email saying that my permissions to ImageNow have been updated. When I go to https://imagenow.sdbor.edu/webnow/ it pulls up a blank page with an error

  • Error:  Unsupported plugin

I am unable to get ImageNow to work on my Mac

Environment

  • macOS
  • Safari
  • Firefox
  • Chrome

Cause

ImageNow/Perceptive Content client (desktop install) is not available for Mac products as a Mac installer is unavailable for ImageNow/Perceptive Content. 

Resolution

  1. Mac users need to use the Webnow version. 
     Note:  If accessing from off campus, VPN will need to be connected   

Please contact the Servicedesk if you need further assistance

Details

Details

Article ID: 794
Created
Fri 10/5/18 10:54 AM
Modified
Tue 10/15/24 9:36 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated