Cannot Transfer to an Extension From Multiple Phone Numbers

Issue/Question

Cannot transfer to an extension from multiple phone numbers

Environment

• Voice over Internet Protocol (VOIP)

Cause

Multiple causes

Resolution

1. Follow the instructions on how to transfer a call
2. Please contact the Service Desk with the following information
   1. The number on the specific phone(s) that have had the problem
   2. An example of a specific number attempted to be dialed
   3. A time and date of an example when the issue is being seen