Receiving Internal Server Error when viewing D2L Videos

Summary

Try opening the D2L video in Mozilla Firefox or Google Chrome rather than Safari

Body

Issue/Question

I am viewing a video in D2L and it brings up error: We're currently experiencing technical difficulties

Error: HTTP 500 : Internal Server Error

Environment

  • D2L
  • Safari

Cause

Safari does not have the correct security settings by default

Resolution

  1. Open the D2L video in Mozilla Firefox or Google Chrome as they both support video playback by default
  2. Try clearing your cache and cookies in your current browser

Details

Details

Article ID: 745
Created
Wed 10/3/18 8:49 AM
Modified
Tue 5/18/21 3:41 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated