Reporting Suspicious or Malicious Email

Summary

Information on how to report a suspicious email, How to Use the Phish Alert Button.

Body

Question

How do I report email as suspicious or malicious?

Is this email a scam or phishing?

Products or Services Involved

  • Outlook 365
  • Outlook Mobile for IOS
  • Outlook Mobile for Android

Instructions

  1. If the email is in your Junk folder, you do not need to report it
  2. Click the suspicious email 
  3. Click Phish Alert
        

 

Microsoft 365

  1. In Microsoft 365, the Phish Alert Button will appear in the Apps tab in an open email, as shown below.

 

iOS

  1. Phish Alert Button (PAB)  iOS

 

Android

  1. Phish Alert Button (PAB) Android
    • Uploaded Image (Thumbnail)

 

Outlook

  1. Phish Alert Button (PAB) Outlook Desktop
    In Outlook, the Phish Alert Button will appear in the top banner 
    Note: If you need help finding PAB button in Outlook
  2. Click Report Phish
  3. If Phish Alert does not work, restart the computer

Note: When viewing an email in Outlook Mobile, you will need to click on the second More Options menu   or   and then select Phish Alert.  This will be located next to the sender's name and the subject of the message

Note: When viewing an email in outlook.office.com, you will need to click on the More Actions menu    in the top right corner of the message and then select Phish Alert V2.  This will be located next to the Reply All  and Forward  buttons.

Note:  Reporting Phishing from Shared Department Account
Note:  Sanford employees with a mail forward do not have the phish alert button

Need More Help?

If you need further assistance, please contact contact the Service Desk

ITS Staff Only

  1. Follow the steps in the Article Processing Malicious Emails Reported by Customers
  2. When a phishing email from our Phishing Campaign is reported from a Sanford employee with a mail forward, see article SSOM Successful Phishing Campaign
  3. Vendor soc@ren-isac.net reported a compromised credential Verifying reported credentials

Details

Details

Article ID: 71
Created
Mon 6/11/18 11:15 AM
Modified
Sat 8/22/26 10:20 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (4)

How-to guide for using the phish alert button from a shared mailbox
How to locate the phish alert button
USD ITS receives emails from soc@ren-isac.net regarding compromised credentials
If you notice suspicious activity on your account or have reason to believe your USD Account or USD email has been hacked/compromised, seek help immediately.

Related Services / Offerings

Related Services / Offerings (1)

This tool is intended to cut down the number of scam email messages that many University students, faculty, and staff receive every week.

Attachments

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PAB -Android.png  · 89 KB Computer

Fri 12/16/22 7:26 AM
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PAB -iOS.png  · 275 KB Computer

Fri 12/16/22 7:28 AM
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PAB -Outlook.png  · 39 KB Computer

Fri 12/16/22 7:30 AM
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