Requesting Refunds for Printing with Pharos

Summary

Process for requesting a refund for failed print jobs.

Body

Issue/Question

Requesting to reimburse funds after errors with print job 

I tried to print a document and it would not print and charged me

Environment

  • Pharos
  • UPrint

Cause

Printout that is unusable due to damage or poor print quality

The printer did not print out the documents

Resolution

  1. We have a no refund policy for all printing
  2. Each student receives a $28.00 Pharos Print Balance for each academic year, to offset common printing mistakes and mishaps
  3. If you have a printout that is unusable due to damage or poor print quality:
    • Take it immediately to the Academic Commons Lab Consultant or Service Desk so that it can be reprinted at no additional cost
    • If you do not do so immediately, after 24 hours they will be unable to assist you

For more details see Pharos printing on USD Campus

Add Coyote Card Funds Here

Please contact the Service Desk if you need further assistance

Details

Details

Article ID: 655
Created
Tue 9/18/18 10:18 AM
Modified
Wed 12/6/23 10:03 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Services / Offerings

Related Services / Offerings (1)

Pharos Printing
How do I print to the Pharos printers?