Adding a Task to Ticket

Issue/Question

How do I add a task to a ticket?

Environment

• TeamDynamix

Cause

Add a task to ask for assistance or when another person needs to complete steps to assist in the ticket resolution.

Resolution

1. Open the ticket
2. Click Add
3. Click Task
4. In Title type a short description of the assistance needed
5. Set the Due Date (date the steps should be completed by)
6. In Responsible type the name of the person or group or click
7. Click Save
   Note: If ticket status is On Hold, Awaiting Response, or Scheduled, tasks will only be visible on the Tasks/Activities tab