Computer not Booting

Summary

Diagnosing a failed hard drive and repair/replacement information

Body

Issue/Question

  • My computers booting to a SMART POST screen
  • Error:  HDD is failing and to back up data immediately
  • Error: Storage device not detected
  • Windows loading screen appears but fails to load
  • Computer is not loading Windows
  • My computer will not start up
  • Windows loading screen appears but fails to load
  • Error: IDE device failed
  • Error: Non-System disk or disk error
  • SMART Hard Disk Error

Environment

  • Desktop Computer
  • Laptop Computer
  • Windows 10

Cause

Hard drive failed

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Computer NIxxxxx tag number
    2. Error message or description of problem
    3. Building and room number

ITS STAFF ONLY

  1. See article Troubleshooting Steps for Failing Hard Drive
  2. See article Monitor Not Turning On
 

Details

Details

Article ID: 574
Created
Thu 8/30/18 8:13 AM
Modified
Mon 7/17/23 5:22 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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