Websites Timing Out or not Loading

Summary

Steps to take when some websites will not load or time out when loading.

Body

Issue/Question

my.usd.edu website is timing out

I have been having a lot of trouble accessing PAMS, the website required by the department of energy for my grant

It goes to science direct but when I try to load the journal's pdf it doesn't open

Environment

  • Windows OS
  • MacOS

Resolution

  1. Try clearing your cache and cookies and/or rebooting your computer
  2. Try accessing the site from a different browser or computer
  3. Please contact the Service Desk with the following information: 
    1. Name
    2. Phone Number
    3. URL of Website not working
    4. Browser(s) used
    5. Error Message(s)
    6. Screenshot(s)

ITS STAFF ONLY

  1. Confirm system and browsers are fully up to date
  2. Follow Management and Debugging uPortal with Docker

Details

Details

Article ID: 5264
Created
Thu 7/9/20 10:26 AM
Modified
Thu 4/27/23 1:14 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated