Body
Issue/Question
Not able to log into StarRez with no error, it is not loading.
I get an error when logging into StarRez, an error has occured, please contact your administrator
I cannot log into StarRez right now but I was able to earlier
When I use the StarRez link, it won’t load the page
Students not able to access housing application
Error: Something Has Gone Wrong An unknown error occurred. We are sorry for the inconvenience, but the last action you tried to perform caused an error, which has been logged. You could try going back and trying again, though the same error could occur again. Technical jargon: Error ID: 9dde10f4-8231-43a8-ba60-23f17084b820 Erroring URL: /StarRezPortalX/RedirectLogin/StarNet.Core.AuthProviders.Shibboleth Click here to return to homepage
Environment
Resolution
- Access the Housing Portal via StarRez
- An error is most often seen when using a phone to complete the housing application, a computer is suggested
- Clear the cache on your browser, or use a different browser
- If this is the first time the error has occurred, it may be timing-dependent, trying later may solve the issue (after clearing your browser cache)
- If none of the above help, please contact University Housing for assistance
- Housing will confirm the person is setup in StarRez properly