Receiving Ellucian log in failed

Summary

Troubleshooting Log in Failed error in Colleague/Datatel

Body

Issue/Question

Unable to access WebExtender to upload documents.  

Ellucian log in failed - CAS service provider is not authorized 

Environment

  • WebExtender
  • Banner 
  • SNAP

Resolution

  1. Clear Cache and Cookies
  2. Try connecting with a different Internet browser

Details

Details

Article ID: 428
Created
Fri 8/3/18 9:30 AM
Modified
Wed 10/5/22 12:10 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated