Unable to Connect to Shared Drive on Laptop

Summary

How to request assistance with connecting a shared drive on a computer

Body

Issue/Question

I have not been able to connect to the shared drive across campus on my HP Elitebook laptop 

Need help with connecting to a shared drive

I cannot access the shared drive today

Environment

  • Windows 10 and 11
  • Network Drive

Resolution

Note: If you are off campus be sure to connect using the Cisco VPN Client first

  1. Reboot computer 
  2. If still unable to connect to shared drive, please contact the Service Desk with the following information: 
    1. Shared drive name
    2. Computer asset tag number (NInnnn) 

ITS STAFF ONLY

  1. Follow Creating Batch File for Network Drive on Laptop
  2. Follow Changing a Device's Role in Packetfence

Details

Details

Article ID: 3847
Created
Thu 8/29/19 7:47 AM
Modified
Tue 6/17/25 10:53 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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