Unable to Activate Office on a Mac

Issue/Question

Issue with activating Office Pro Plus on a Mac

I am unable to activate Office on a Mac

Error: Your account ****.******** doesn't allow editing on a mac. To learn more, contact your Admin about your office plan.

Environment

• Mac OS
• Office Pro Plus

Cause

Invalid Keychain stored on Mac

Old folders stored on Mac

Resolution

1. Close all Office programs
2. Download and run the License Removal Tool
3. Open Word
4. Follow activation prompts
   Note: If this does not resolve the issue, proceed to step 5
5. Uninstall Office 365 from the Mac.
6. Click at top right of Desktop
7. Type Keychain
8. Select Keychain Access
9. Search Office
10. Delete all instances containing Office
11. Click at top right of the Desktop
12. Type UBF8T346G9
13. Open the folder location
14. Open Containing Folder
15. Select the following folders and drag them to the Trash
    1. UBF8T346G9.ms
    2. UBF8T346G9.Office
    3. UBF8T346G9.OfficeOsfWebHost
16. Restart the Mac
17. Install a fresh copy of Office 365