Issues Scanning Documents in ImageNow

Summary

Issues scanning documents into ImageNow

Body

Problem

ImageNow capture window opens then closes right away

Every document attempted to be "captured" after the papers roll through it pauses, and tries to pull it through again for a total of 3 attempts

Error: Load more paper and continue scanning

Solution

  1.  Please submit a request with the following information: 
    1. Location of computer and scanner
    2. NI Tag number of computer
    3. Name of user(s) with scanning issue

Internal Staff Only

  1. Setting Up Scanner in ImageNow
  2. Creating a Capture Profile in Perceptive Content/ImageNow
  3. Troubleshooting a USB Scanner

Products or Services Involved

Perceptive Content / ImageNow

Need More Help?

If you need further assistance, please contact contact the ITS Service Desk

Details

Details

Article ID: 3402
Created
Tue 7/9/19 11:23 AM
Modified
Fri 9/11/26 12:45 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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Creating a Capture Profile in Perceptive Content/ImageNow
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ImageNow Scan Station Requesting a Token During Each Scan
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Troubleshooting a USB Scanner
How to troubleshoot scanner issues.