Voicemail Indicator Showing On Phone, But No Message in Mailbox

Issue/Question

My phone shows that I have a voicemail but when I check my mailbox I do not have any voicemails

Environment

• Cisco Voice over Internet Protocol (VoIP) Phones
• Voicemail
• Webex

Cause

Voicemail indicator is shared between the personal extension and the departmental main line

Settings are configured incorrectly

Resolution

1. Check voicemail for any departmental main lines
2. Sign into usd.webex.com
3. Click  Settings
4. Click Calling
5. Click Voicemail
6. Confirm Email a copy of the voicemail message is on 
7. Confirm your email is entered in the field below
8. Confirm Receive voicemail notifications is off 

Please contact the Service Desk if you need further assistance