Troubleshooting a USB Scanner

Summary

How to troubleshoot scanner issues.

Body

Issue/Question

My scanner is not scanning

Environment

  • Windows
  • Scanning Software
  • HP Scan
  • Xtender
  • ScanSnap

Cause

Multiple causes

Resolution

Note: The Windows 11 24H2 update has caused issues with some computers ability detect USB scanners. For a temporary fix, follow USB Scanner Not Working After Windows Updates

  1. Confirm scanner is powered on
  2. Restart the computer
  3. Test the scanner
  4. Power down the scanner
  5. Remove the power and USB cables
  6. Reconnect the scanner
  7. Plug the scanner into the computer, not the docking station
  8. Power up the scanner
  9. Test the scanner
  10. Ensure scanner is set to correct input (flatbed or feeder/glass)
  11. Ensure the flatbed lock is not enabled
  12. Uninstall and reinstall scanner software and drivers

Details

Details

Article ID: 2775
Created
Tue 4/16/19 12:24 PM
Modified
Tue 6/3/25 11:54 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (2)

Installing a USB Scanner
Steps for installing a USB scanner
USB Scanner Not Working After Windows Updates
How to temporarily fix the usb scanner issue caused by the Windows 11 24h2 update.