Troubleshooting a USB Scanner

Summary

How to troubleshoot scanner issues.

Body

Issue/Question

My scanner is not scanning

Environment

  • Windows
  • Scanning Software
  • HP Scan
  • Xtender

Cause

Multiple causes

Resolution

Note: The Windows 11 24H2 update has caused issues with computers on campus being able to detect USB scanners. Please contact the Service Desk if your scanner stopped working after a recent update

  1. Power down the scanner
  2. Remove the power and USB cables
  3. Reconnect the scanner
  4. Plug the scanner into the computer, not the docking station
  5. Power up the scanner
  6. Test the scanner
  7. Ensure scanner is set to correct input (flatbed or feeder/glass)
  8. Ensure the flatbed lock is not enabled
  9. Uninstall and reinstall scanner software and drivers

Details

Details

Article ID: 2775
Created
Tue 4/16/19 12:24 PM
Modified
Fri 11/1/24 10:16 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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