D2L Courses are Missing

Summary

Previously accessed courses are now missing in D2L.

Body

Issue/Question

My courses that I have been accessing on D2L are gone

Not showing courses

Not showing class

Showing no courses

No courses are available

Haven't been able to get my class information or content to show up on my D2L

Environment

  • D2L

Resolution

  1.  Verify you are logging into D2L with the correct username and password
    Note: Some users that have an Admin account and a standard D2L account, Make sure you are logged into the correct one
  2. Verify if the course is listed just not Pinned to your homepage
  3. Please contact the Service Desk with the following information: 
    1. Course name 
    2. Course Start Date

ITS STAFF ONLY

  1. Follow Troubleshooting Missing D2L Course
  2. Follow Cleanup Class list on Cross listed sections

Details

Details

Article ID: 2711
Created
Tue 4/9/19 11:38 AM
Modified
Tue 5/26/20 11:35 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (1)

Unable to See Course in D2L
Information on courses not appearing in Desire2Learn

Related Services / Offerings

Related Services / Offerings (1)

D2L
Brightspace, Desire2Learn